Lyria3 Refund Policy
Effective Date: January 9, 2026
This document outlines the terms and conditions governing refund requests for all purchases made through Lyria3.im, encompassing subscription plans, credit packages, and AI music generation services (collectively referred to as "Services"). By completing a purchase or accessing our Services, you acknowledge and agree to abide by the refund terms specified herein.
Overview of Refund Eligibility
Lyria3 specializes in delivering digital products and AI-generated creative content that becomes available immediately upon purchase. Given the instantaneous nature of these intangible goods, the majority of transactions are considered final and non-reversible. Refund considerations are extended solely under extraordinary circumstances as detailed in subsequent sections, or when mandated by applicable consumer protection legislation.
Subscription Plans
Billing Cycle
Subscription charges are processed in advance for each recurring billing period. You retain the freedom to terminate your subscription at any moment through your account dashboard. Upon cancellation, you maintain full access to platform features and any remaining credits until the conclusion of your current billing cycle.
Refund Limitations
Once a billing cycle commences, subscription fees become non-refundable. This policy applies uniformly regardless of:
- Unused days within the billing period
- Unspent credits remaining in your account
- Failure to cancel prior to automatic renewal
Missing the cancellation deadline before renewal does not constitute grounds for reimbursement.
Credits and Credit Packages
Nature of Credits
Credits function as digital currency consumed exclusively when utilizing our AI music generation capabilities. All credit purchases represent final transactions.
Non-Refundable Conditions
The following credit categories carry no monetary value and cannot be converted to cash or refunded:
- Purchased credits remaining in your balance
- Credits approaching or past their expiration date
- Credits acquired through subscription benefits
- Promotional or bonus credits awarded by Lyria3
Complimentary Trials and Promotional Credits
Evaluation credits provided through free trials or marketing promotions serve assessment purposes exclusively. Such credits:
- Cannot be exchanged for monetary value
- Are non-transferable between accounts
- Do not qualify for refunds under any circumstances
Exceptional Circumstances for Refund Consideration
While our standard policy maintains a no-refund stance, Lyria3 may evaluate refund requests arising from unusual situations, including but not limited to:
| Situation | Description |
|---|---|
| Duplicate Billing | Multiple charges resulting from technical system malfunctions |
| Service Inaccessibility | Persistent technical barriers preventing access to paid features that our support team cannot resolve within a reasonable timeframe |
Important Note: All refund determinations rest exclusively with Lyria3 management. Approval of exceptional requests does not establish precedent for future refund claims.
Circumstances Excluding Refund Eligibility
Refunds will be automatically denied for requests stemming from:
- Creative Dissatisfaction: Personal disappointment with AI-generated musical outputs
- Feature Misunderstanding: Confusion regarding platform capabilities or inadequate research prior to purchase
- Accidental Transactions: Unintentional purchases or oversight in managing subscription renewals
- Account Sanctions: Termination or suspension resulting from violations of our Terms of Service
- Credit Expiration: Credits lapsing in accordance with their designated validity periods
Refund Processing Procedures
Method of Reimbursement
Approved refunds are transmitted exclusively through the original payment channel used for the initial transaction.
Processing Timeline
Reimbursement completion timeframes vary depending on your financial institution or payment service provider. Lyria3 cannot assume responsibility for processing delays attributable to third-party payment processors.
Policy Amendments
Lyria3 reserves the right to modify, update, or revise this refund policy at our sole discretion and without prior notification. Revised terms become effective immediately upon publication on our official website.
Continued utilization of our Services following policy modifications constitutes acceptance of the updated refund terms. Discontinue platform access if you find the revised conditions unacceptable.
Contact Information
For inquiries regarding this policy or to submit a refund request, please reach out to our support team:
Email: [email protected]